Privacy Policy
This Privacy Policy explains how Golden Crown Casino collects, uses, stores, and protects your personal information when you use our platform. By creating an account and using our services, you agree to the practices described in this policy.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
When you register, we collect your email address, full name, date of birth, residential address, phone number, and chosen currency. During identity verification, we collect copies of government-issued ID and proof of address documents.
Financial Information
Payment processing requires collection of payment method details, transaction history, deposit and withdrawal records, and cryptocurrency wallet addresses when applicable. We do not store complete credit card numbers - only masked versions for reference.
Technical Information
Our systems automatically collect IP addresses, device information, browser type and version, operating system, login timestamps, game play history, and session durations. This data helps us detect fraud, troubleshoot technical issues, and improve platform performance.
Communications
We retain records of your communications with customer support, including chat logs, emails, and any submitted feedback or complaints.
How We Use Your Information
Your personal information serves several purposes:
Account Management: Processing registrations, verifying identity, maintaining account security, and enabling platform access.
Transaction Processing: Handling deposits and withdrawals, preventing fraud, complying with anti-money laundering regulations.
Customer Support: Responding to inquiries, resolving disputes, providing technical assistance.
Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted in. You can unsubscribe anytime through account settings or email links.
Legal Compliance: Meeting regulatory requirements, responding to legal requests, preventing underage gambling and fraud.
Platform Improvement: Analyzing usage patterns, identifying technical issues, enhancing user experience.
Information Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share data in specific circumstances:
Service Providers: Third-party payment processors, identity verification services, customer support platforms, and technical infrastructure providers receive only the information necessary to perform their specific functions.
Legal Obligations: We disclose information when required by law, court orders, regulatory authorities, or to protect our legal rights and interests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the new entity under equivalent privacy protections.
Fraud Prevention: We share data with anti-fraud services and may cooperate with other operators to identify and prevent fraudulent activity.
Data Security Measures
We implement industry-standard security measures to protect your information:
SSL encryption secures all data transmission between your device and our servers. Passwords are hashed and salted - we cannot read your actual password. Access to personal information is restricted to authorized personnel only. Regular security audits identify and address vulnerabilities.
Despite these measures, no system is completely secure. We cannot guarantee absolute protection against unauthorized access, but we continuously work to minimize risks.
Data Retention
We retain your personal information for as long as your account remains active, plus an additional period required by regulatory and legal obligations. Typically, this means:
Active account data: Stored indefinitely while your account exists.
Closed account data: Retained for 5-7 years to comply with anti-money laundering regulations and handle potential disputes.
Transaction records: Kept for 7 years minimum as required by financial regulations.
After required retention periods expire, we securely delete or anonymize your data.
Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Update inaccurate or incomplete information through your account settings or by contacting support.
Deletion: Request deletion of your data, subject to legal retention requirements.
Restriction: Limit how we process your information in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Opt out of marketing communications or object to certain types of processing.
To exercise these rights, contact our support team with your request. We'll respond within 30 days.
Children's Privacy
Our services are strictly for users 18 years or older. We do not knowingly collect information from minors. If we discover a minor has created an account, we immediately suspend it and delete associated data.
Parents or guardians who believe a minor has accessed our platform should contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Significant changes will be announced through email or platform notifications.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly.
Contact Information
For privacy-related questions, concerns, or to exercise your rights, contact our Data Protection team through the support channels provided on our website.
We take privacy seriously and will respond to all legitimate requests within 30 days.
